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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Work may relate to: | Specific groups, issues or communities e.g. Health issues of young people from particular cultural, religious, sub-cultural backgrounds and/or geographical areas Monitoring, evaluation and research activities Policy development Assessment Individual casework Community development Referrals Child protection work Provision of information/materials Project development and implementation |
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Client may include: | Individuals (inclusive of children, youth, adults and the aged) Those referred or self-referred Voluntary and involuntary People with specific needs seeking access to services Survivors/victims of domestic violence, their families and friends Users of violence and their families |
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Underpinning values and philosophies in responding to domestic and family violence include: | The safety and well being of those subjected to domestic violence must be the first priority of any response All individuals have the right to be free from violence The community has a responsibility to work toward the prevention of domestic violence and to demonstrate the unacceptability of all forms of domestic violence All forms of domestic violence are unacceptable in any group, culture or creed Those who use violence should take responsibility for their behaviour and have access to programs to assist them change their behaviour to ensure the safety of their family A commitment to meeting the needs and upholding the rights of clients A commitment to empowering those affected by domestic violence Domestic violence is widespread and complex Domestic violence impacts on the physical, emotional, social, and financial well being and safety of individuals in families Domestic violence and abuse has devastating effects on family members and results in significant social and economic costs to the community |
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Social, historical, political and economic context: | Statutory framework within which work takes place Historical context of work e.g. changing attitudes to domestic violence; changing approaches to working with people affected by domestic violence Changing social context of work e.g. previous, current and changing government and societal views of domestic violence and approaches to working with clients Political context e.g. government policies and initiatives affecting domestic violence work Economic context e.g. current economic situation as it relates to and affects domestic violence and the subsequent impact on client needs and the effects of economic deprivation and control on clients attempting to escape domestic violence |
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Support processes will need to include at least one of the following: | Performance feedback Debriefing Training and development Supervision |
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Rights and responsibilities may include: | Rights of safety Rights under common law Rights outlined under relevant standards/principles and charters (e.g. UN declaration on rights of the child) Rights under the Constitution Rights and responsibilities under legislation (e.g. freedom of information and child protection legislation) Guidelines relating to parameters of confidentiality/ client consent Worker's code of ethics Rights of victim to crime compensation |
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Interpersonal skills may include: | Means by which an emotionally safe and empathic environment is created Means for communicating with people with disabilities or where English is not the first language Methods of communicating with different age, religious, gender and sexual identity groups Non-judgemental communication techniques Using strategies that empower client to ensure safety of client and family Cultural, sub-cultural awareness/sensitivity Demonstrating empathy Using appropriate body language Reflecting, summarising and paraphrasing Asking open-ended questions The ability to ask direct questions about violence in a sensitive and appropriate way Using conflict management skills if appropriate Recognition of client/worker power differences Maintaining confidentiality If needed, use of a qualified interpreter whose involvement will not jeopardise the safety of the client or client's family Active listening |
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Specific needs relating to clients may include, but are not limited to those: | Who have a disability Who come from diverse cultural and sub-cultural backgrounds Whose preferred or main language is not English Who are aged or young Who live in a remote or rural location Who are in same-sex relationships Who are of a particular gender With a dual diagnosis Whose religious beliefs or practices need to be considered Who have addiction or dependency issues Who have mental health issues Who come from an aboriginal background Who come from a Torres Strait Islander background |
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Interviews and interactions with clients can be either informal or formal and include: | Scheduled or impromptu Via telephone or in person Separate interviews Through a qualified interpreter whose involvement will not jeopardise the safety of the client or client's family Other specialist assistance Those conducted in a safe environment which encourages disclosure when appropriate |
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Organisation standards and procedures may include those relating to: | Client and worker safety Collection and storage of information Client interview protocols and procedures Code of conduct/code of ethics Principles and implementation of duty of care and rights of client to self determination Departmental, inter-departmental regulations, protocols and procedures relevant to work role and responsibilities Inter-agency practice and protocols Use of interpreter and interpreter services Organisation mission statement and/or philosophy Eligibility criteria for accessing particular services Completion of forms and applications Guidelines relating to confidentiality/client consent Occupational health and safety Debriefing and supervision Industry standards |
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Legislative and statutory requirements may include: | Relevant State/territory/Commonwealth legislation (e.g. domestic violence, guardianship, disability services, immigration, anti-discrimination, child protection, legal practice legislation) International conventions relating to the rights of children and young people Relevant international conventions on civil and human rights Freedom of information legislation |
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Client needs and associated services and or strategies may include, but are not limited to: | Safety, physical and emotional security Assistance to gain economic support Protection from financial exploitation Immediate and appropriate responses which aim to ensure/maintain safety Legal or medical information and support Accommodation/transportation Access to services/information Counselling (individual, family or group focused) Referrals to specialist services Referrals to community support and/or education groups Establishment of community networks Domestic violence awareness raising programs Provision of assistance to address issues, gather information and locate other resources Advocacy |
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Mechanisms that could be used to collect information could include: | Interviews with clients, family, significant others and carers Questionnaires Applications and other forms Case documentation Using specialist communicators Classification tools Client consent (verbal or written) Information from professionals including medical reports Information from service providers Previous file records |
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Risk may refer to client, client's family and/or worker and be indicated by the following: | Self identification of risk Evidence of physical injuries Threat to safety Current or previous criminal charges for assault of client by partner/ex-partner Current or previous police involvement Objective assessment of client's current ability to protect self and children from further assault or harm Threat or attempts to self-harm Feelings of depression, anger, low self-esteem, suicidal thoughts, emotional distress or sleep disturbances Medical problems such as overuse of tranquillisers, or alcohol, drug or substance abuse Intimidation and harassment Client being denied access to funds, resources or medications Existing or previous orders relating to domestic violence (e.g. Apprehended violence order), or breach of orders Avoidance of discussion regarding possible abuse Implausible explanation for injuries Repeated requests for financial assistance Other factors that may indicate a history of violence Children's behaviour and developmental level Current behaviours of user of violence Frequent hospital visits/admissions Current or previous separation Family court and/or relationship history Implied or actual threats to harm the worker by user of violence |
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Appropriate persons may include: | Organisation management, colleagues, supervisor, team members Acknowledged domestic violence issue specialists Various community groups representing cultural, sub-cultural, religious, social, ethnic, gender, sexual identity, and age groupings within the community Government representatives and service providers Police Family members, friends, care-givers Specialist support services for people with specific needs Behaviour change groups, such as users of violence groups, drug and alcohol groups Support groups such as survivors/victims of violence groups, community houses, women's networks and refuges, professional associations Authorities responsible for provision of community and justice administration services, for example, local councils, legal services, such as legal aid, and state and commonwealth agencies |
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